Comcast modem randomly reboots itself. The tech had to come and re-run a post wire.
The steps below are in an order that will help you find the root cause of the issue. Not sure if it was just luck or they did something different from their end than merely restarting the modem. Power cycling, like restarting your router, should help your equipment refresh itself and clean up any errors in its internal memory that could cause your internet to slow down. In my region, Comcast practically had a monopoly on faster internet. Among the first measures to apply when trying to remedy a modem that keeps resetting Jun 27, 2020 · The upstream power is way out of spec !! That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. If it is still resetting itself, simply press and hold the power button for about 10 seconds to reboot and then configure your modem. When it happens entire internet goes out plus phone line. I don’t completely trust them though. Outage with the service. 2nd post down and its here. There are also alot of RCS parcial services as well. I reboot it, but it only stays connected Mar 21, 2022 · The auto-reboot issue that occurred on the router is really rare, If your router keeps rebooting itself, please try the following possible troubleshooting: 1. My internet does the same thing randomly or the modem will reboot itself (sometimes will happen nightly for a week then go weeks without happening) Reply reply Psylocke01 Jan 12, 2024 · The back of a modem. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help. Depending on what the problem is, you might be able to mitigate some RF signal problems yourself. If the signal the modem sees is out of spec, it's just not going to work very well. Computer A with a web server and a dns server running Windows 10 pro. The modem is an Arris SBG7600AC2. Yes, I checked all the cables and plugs. We just switch over to T-Mobile 5g home internet about 3 weeks ago. Jan 2, 2021 · The upstream power is on the high side and it may be intermittently fluctuating even higher to out of spec levels. Jul 10, 2016 · Comcast has replaced the modem three times, has moved the outside cable, etc. We would like to show you a description here but the site won’t allow us. While watching it it will reboot at least 3-4 more times, it turns on in the middle of the night too Feb 20, 2024 · That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. Nov 28, 2021 · Don’t blame the haunts of Halloween, the ghosts of Christmas past, or the specters of past residents when your Xfinity cable box inexplicably reboots. Since it takes half a minute to reboot, when it is doing Nov 20, 2022 · I've had Verizon's 5G Internet Box/Cube for about 5 months. I’ve been having my modem reset at random times of the day causing a disconnection for about 5 minutes each time, recently Comcast came out and replaced the line going from the pole to my house and the connection was doing great up until last week. After all, there is nothing like a perfect device. Four days ago I decided to switch from CenturyLink to Comcast. Multiple calls to bell and 2 modem replacements. No longer has IP address from Xfinity service. The gateway keeps rebooting itself over and over again. So far this morning our modem has res I have to continually reboot/power cycle the arcadyan modem. Mar 21, 2022 · The auto-reboot issue that occurred on the router is really rare, If your router keeps rebooting itself, please try the following possible troubleshooting: 1. Oct 31, 2022 · Same here. I understand that you are connecting directly to your Xfinity modem via an Ethernet cable. Nope. On the router all the lights will go yellow then the router reboots and internet comes back after a few minutes," When it is connected is it normal, fast, with apparently no packet loss and low ping. Once the Coax Cable is disconnected from the modem/router, disable the MoCA. This has been happening for over a week now. Nov 6, 2014 · My Netgear CG3000DCR modem has been randomly resetting itself for the past 3 weeks. It don't reboot consistently enough for me to troubleshoot. 0 modem rented from Comcast and it would restart by itself randomly. My problem is that unless a tech is here when it happens Optimum keeps telling me this is normal. Learn how to restart your Xfinity X1 TV Box as well as how the guide, settings and recordings will be impacted. Apr 7, 2024 · Eventually I called Comcast and after a reboot from their end it started working. Usually once a day. I had upgraded everything in the house, new wiring and all new boxes. 1 or similar), the event log showed all sorts of reset signals coming from my ISP. Today, it rebooted three times, twice within a couple of hours. 18 (which is what it came as). 2. Jun 17, 2024 · Your randomly disconnecting internet could indeed be caused by outages from your ISP. Then the modem restarts a few times within an hour, disrupting the internet service every time. If you have a gateway (modem/router), your modem resets along with the router since both units exist in one piece of equipment. I’ve tried restarting my modem and router, and while I’ve had my modem for a bit, I’m not positive it’s ready to be replaced. We would lose internet for 2-3 minutes while it rebooted, and then we were back up. The disconnect also makes it unable to change TV channels or pull up tv Mar 7, 2017 · This might be a big stumper! Has anyone experienced a modem do a reboot every day at the same time? We have had it replaced now to verify it wasn’t just the 1 piece of hardware having issues. Dec 14, 2020 · "Resetting the cable modem due to docsDevResetNow", I did my research on this and found that this command is being sent from the isp to reset my modem, when there are no stability issues or connection speed loss at all in regards to my modem, so i'd like to request they stop restarting my modem everyday at 3am because as I said its not necessary, should only have to restart a modem once a He's right. Yes, I am using the correct HDMI input settings. Whenever there’s an issue with your Windows computer, restarting it is a go-to solution. ) but the problem persists. Aug 8, 2016 · The modem randomly restarts itself when it looks for a dhcp IP. Can someone give me some insight on these event logs from an event that happened today? Mar 12, 2024 · AT&T is installing Fiber in my area since the last 2 weeks and if I can't get this issue resolved so I can use the internet without being randomly kicked off daily, I'll have to switch providers. She went through 2 different modem/router combo units and both sucked. It just seems to drop the connection randomly. My modem randomly reboots, it could be a few times a day or I can go a few days in between. I still have the old comcast rental modem and I'll try that too and see if I can split out the modem vs. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. It also appears that whenever I have a T3 timeout, the modem restarts itself for no reason. For more information about upgrading your firmware, visit the following articles: How do I upgrade my NETGEAR router’s firmware using the Check button in the router’s web interface? Try using a different power outlet. So it doesn't seem to be affected by what I'm doing. Sep 3, 2023 · Lately, as in the past couple of weeks, our xfi modem has started to restart itself as if it is being unplugged. Aug 9, 2020 · So to recap the issue, the modem shuts down and reboots and we lose internet connection at intermittent intervals. At one point the Modem did update itself to version 8611-19. ASIDE from the firmware upgrade, no other changes to anything and that's why I'm focusing on the upgrade. Also, if the modem keeps on overheating, it may be why it performs the random reboots. Learn how to troubleshoot your Xfinity Internet and WiFi connection. Yes the network disappears completely for a few minutes and sometimes up to 1hr and then it reappers like its new factory network name "Netgear 30". So is it time for a replacement? When I google my symptoms I see all kinds of forum posts with the same symptoms on multiple providers, but none have an answer. I've looked into the admin 10. May 6, 2020 · Re: C7100V Modem Keeps Randomly Restarting It only reboots randomly, like once a week or every 2 weeks or so. I'd like to run through a few troubleshooting steps to make sure that we are covering the basics. Install modem 3 days ago and all was fine the first night. 0 modem and a NightHawk router, save $11/mo and never have the internet go down and never have to reset the modem nor router. Manually Restarting Your Wireless Gateway, Modem or Router Posted by u/SwiftDragon - 1 vote and 4 comments Apr 8, 2021 · Troubleshooting your modem to stop random restarts should start with hardware first—things like cables and power. We bought our own Arris Docsis 3. 1 and it's inaccessible for a couple minutes, then I can login and it will say that the uptime or run time, can't remember which, is just one minute or two. Today when we came home from work the tv was on. The boot sequence never finishes and instead just restarts over and over. It would seem that an Xfinity technician should have easy access to their operational log and should know what the cause of a repeated remote modem restart is. So I went and got a Motorola Surfboard SB6121. When you lose connection does the light on top of the modem remain white? May 4, 2023 · Restart your modem. I just keep getting "No Signal" messages on the TV screen. 1, Cable Modem + Wi-Fi Router. Now there is an opportunity for something new - T-mobile 5G Home Internet. However, if the rebooting and disruptions become regular, consider the above-recommended solutions. 20 but weirdly enough, last night it downgraded itself again to version 8611-19. 2. Direct tv reboots once in a while but comcast reboots every night and i can never get to a remote in time to stop it so i have to set and watch that stupid Beinbenivooooo what ever. This is occurring around every 5 - 30mins. 0. This usually occurred when there has been a change in programming. WiFi is fine. Lots of people with the same Motorola MB8611 modem have the same constant lost of connection/ modem rebooting issue and it's due to the firmware comcast is pushing out onto it. Oct 1, 2021 · My Xfinity modem (Arris TG1682G) reboots every morning at approximately 3:45am. 5 to 10. It restarts itself 10-12 time a day, causing me to lose internet. I would like to have the option to reboot only once a month or at least once a week. All of the signal levels look within spec, but the modem keeps rebooting several times a day. Everything was peachy for the first 4 months with absolutely no issues. Only local channels are affected with pixelation. Funny enough. I opened this ticket ten days ago. Bummer, right? Definitely infuriating. Sometimes I catch it making noise, but for the last couple of days it just shuts off completely. Its just reboots itself multiple times a day but we're noticing a pattern. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. 1 and it seems everytime it restarts this way, all logs get erased as well T3200M has a problem on 5ghz WiFi where it adds about 15ms of latency. I don't NEED fiber, so I wouldn't switch if this gets fixed, we've been loyal for 13 years, what I have works perfectly. Dec 26, 2023 · Now that I have Xfinity, the Nighthawk router reboots itself multiple times per day. exe, then click OK. Basically, the internet shuts off, I try to access the modem's IP address at 192. Sometimes it's every 2 to 3 minutes for hours. Xfinity has been out and changed all the outside cables and it’s better but still not completely fixed. Afterwards you will need to reboot the modem/router. Starting in January our internet service would randomly drop & disconnect. But on line 2 (fax line) it reboots the fax/scanner/printer immedidately after sending page 1, and it does this every single time. Rebooted twice tonight within 30min. Oct 22, 2015 · So I had an Ubee D3. Tech came out and checked the line. The first box was a DCX 34xx series and one day it experienced a system crash and tried to reboot itself. Our gateway reboots 2-6 times per day. I factory reset the router, changed cables and power supplies, and changed the outlet. Internet becomes "Connected but No internet". Try a different power outlet. Jul 18, 2023 · @XfinityMarcus it happens all day and night. Scroll down and select Manage Internet. On the modem itself, the event logs show an errors like “TLV-11 -unrecognized OID” and “No Ranging Response received - T3 Timeout”. an Xfinity technician came to my home, he tested MB8611 with his equipment, the modem didn't reboot. Apr 26, 2020 · Not sure if this helps, but the quickfix (after my 6 week problem nobody could solve)for my problem was the exchange of boxes. My modem was doing the same thing with comcast a couple years back. They provided the new bgw320 modem with the internet and modem together. Loose and faulty cables. It will do this often. Jul 20, 2021 · Comcast internet keeps disconnecting randomly multiple times a day. How to Stop Your Xfinity Internet from Cutting Out Oct 16, 2023 · If your Amazon Fire Stick keeps restarting, it's most likely a power issue, but operating system, and hardware issues can also cause a Firestick to keep rebooting. Once a tech came out, tested the signal, then looked for a problem on the cable which he found and fixed, the problem went away. This went on for a few weeks, I checked everything in the house, replaced misc cables, but the issue continued. Resetting router or modem My X1 cable box randomly reboot, and now it won’t get past the welcome screen. When I called support about it, they said that everything was fine on their end and someone was "probably" fixin I once had a situation where my cable modem kept rebooting. I replaced the modem before ever contacting support since my old one was 6 years old. Apr 9, 2010 · Just to add to the good advice of others above I will add my 2 cents. For Comcast router/modem combos, resetting the router to factory settings will also reset the modem — thus, the terms “router”, “modem”, and “gateway” are often used interchangeably. DVRs or NVRs manufactured by various Oct 14, 2021 · My xfi gateway (xfinity modem/router) reboots itself several times during the night and sometimes during the day. Sep 17, 2021 · I purchased a new Fire TV Oct 2020. So frustrating. Then reconnect the modem to the power source and observe how it performs. For some odd reason my Internet Box randomly reboots itself about once every other hour. Unfortunately the last month has been a nightmare. 1) and then the logs. May 11, 2024 · How to Reboot Your Router and Modem. After two restarts, the firmware reverts to 8611-19. To my knowledge, nothing has changed. I have an MB8611 that I purchased a few years ago when I initially planned on moving. Apr 2, 2022 · Xfinity is a convenient TV and internet service provider that is popular in households across the country. Lately, it has been rebooting multiple times a day. This started during covid randomly and im confident its not the modem or plug. Sometimes speed drops from 200+ MBPS to 1-2 MBPS (download). Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. Jun 7, 2023 · It's an error recovery, where it has to bond channels back together, and that takes time, can also stall an active state connection to something else, and whatever you are using for software has to recover from that, but it's not a modem reboot. Thought it was a modem problem, bought a new modem, same issue. 100. The ISP says the modem is not programmed to do that. I first found out it was doing something weird when my firewall reported switching over In any case, if the modem is rebooting, it is likely not *your* network. My Arris surfboard SB8200 continues to be a nuisance. Once, the Internet connection is restored, the date is set correctly The setup is very simple, a DSL modem SR501 from the Internet provider, then the "beautiful" creature RT-AC68U, then a single cable from port 2 to a netgear switch. May 8, 2020 · I've plugged the fax machine directly into the modem, and on line 1 (primary) it works perfectly. Jul 2, 2021 · My X1 box is currently keeps cycling its boot process with 'boot' displaying on the box display. Later in the fall, my S33 began randomly rebooting. when he tested MB8611 along with Nighthawk router, he sees frequent reboot. Sep 8, 2023 · The exact method for resetting your Xfinity router or modem can vary slightly by model. I've tried multiple reboots of everything in my setup and I've also tried leaving the box off for a week or so and rebooting. Has anyone found an answer. Wow i randomly typed in r/comcast to see if it was a subreddit to see if anyone else was having the same problem. The cable modem hasn't had any issues as of yet- just the router. May 15, 2023 · Our Fios TV One box has been rebooting on its own. After talking both to Arris and to multiple Xfinity reps, the problem was resolved. The thing would take about 30 minutes to reboot too. At random times throughout the day, the internet will drop out and I have to reset the modem. Sep 20, 2021 · My X1 TV box stopped working. " Oct 10, 2022 · Hello @user_4cdcd7 we apologize for the constant reset of the password. I check the modem (192. Its a Arris SB6183. Now during the night, the TV turns on by itself which NEVER happened before. I wonder if that means the modem itself is bad. They want to send out a tech but the issue seems to be with the modem/main connection. Any help with this would be appreciated. 3K. You will hopefully be able to fix the issue without having to replace the modem itself. And as for the ISP is the only one in my town that offers anything above 3mb down that's not satellite internet. Thanks. My modem still keeps rebooting every three days or so. Jan 8, 2023 · MB8611 keeps rebooting by itself. You can check for outages via your ISP’s app, or web account, or by simply calling your ISP to ask. I was just curious if anyone has seen any issues with these rebooting? I’ve tried several outlets in my apartment and multiple outlets seem to see the device intermittently consistently reboot. Apr 11, 2020 · I have my internet connection drops frequently (couple of times a day). I've been having this same issue for a few months called them about 7 times last week for internet constantly going down while I am trying to do homework through google docs. Fortunately, Windows comes with a tool that can test your RAM and let you know if there are any issues with it. I have this problem and it turns out it was a line issue. I am using my own equipment including an Arris SB6141 modem and am signed up for 300Mbps service. I'm getting frequents drops in service, which usually seem to end with the modem rebooting itself Unfortunately, when the Modem reboots, it seems to lose the old Event Logs I have about 2 kinds of drops. That was the middle of August 2022. In my experience the first candidates to check for random reboots and hardware problems are your power supply and cpu cooler. Turning the May 17, 2020 · Cable TV just randomly keeps shutting off for 10 to 15 min at a time, 3or4 times a day. May 7, 2015 · When the modem restarts the TVs are unaffected, so I'm pretty sure its an issue with the modem. Anytime they are connected to the internet the modem will randomly shut down and reboot. Cable boxes can inexplicably reboot while being used, while on standby or after power outages. Depending on the gateway you have, our earlier generations of xFi Gateways were "dual band," meaning that they broadcast two separate radio bands for their WiFi network — a 2. We're an IT company who provides network services & support to our customers, so we know what we're doing network-wise. We've had this comcast provided modem for a few years now. Nov 6, 2020 · Hey everyone, I just wanted to post an update. Follow them one by one until you fix the rebooting issue on your recorder. I have attempted the following, with no success: Checked for outages; Rebooted the modem; Swapped out the power cable for the modem What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. Jun 30, 2023 · The modem can spontaneously reboot itself if the downstream power is too high, or the upstream power your modem is shoving out goes to high. Here we will list all the reasons why a DVR or NVR is shutting down by itself and how to fix each issue. While it may surprise a user if a cable box reboots without user interaction, the reasons are as simple as power surges, overheating or temporarily degraded signal quality. I've spoken to Comcast support twice about this and they say they've changed some setting and fixed it but it inevitably just keeps on crashing. Box randomly restarts and get stuck in this Welcome menu. We have ways to fix an Xfinity cable box that keeps rebooting. My ISP is comcast, and when I get these outages my friends (who live no more than 5 doors down and have the same ISP/plan) are unaffected, so I don't think its the ISP having outages in the area. My morning schedule is put on pause for 10 minutes EVERY morning while the modem Hello, I have unfortunately moved to an area where Comcast is the only wireline provider. Typically for only a few minutes at a time. Learn how to find and resolve the problem. The modem keeps dropping it's internet connection. Jan 8, 2010 · Re: Modem Constantly Reboots Alright, I scheduled another Comcast technician to come out and take a look at everything. Why does EVERY comcast modem just randomly restart all the time? Mar 4, 2022 · I have Xfinity with a Motorola MG8702, DOCSIS 3. The modem (not the computer) keeps rebooting itself. 20, and my internet service works until Xfinity detects that the firmware needs to be updated (usually a few hours). 4 GHz band and a 5 GHz band. We have been visited once by a service tech and he installed a filter between the coax cable itself and the input for the coax on the modem, but no change. It makes some clicking noise and then goes to reboot again. The first XB8 i had worked flawlessly and I received the full Gigabit I pay for, until about 2 months ago, then the issue happened. Every so often, the modem will just like restart. And as the default "computer guy" of family, I get the call. No more issues since. Worked great for the first week. ” Restart your xFi Gateway through the Admin Tool Once inside, choose the option “Restart/Restore Gateway” under Troubleshooting to bring up a list of restart options. Ensure the power adapter is the original one that comes in the box. Jul 7, 2023 · Basically, power cycling your router and modem is unplugging your equipment from the wall, letting it rest for a few minutes, and then plugging everything back in. Just happened again today. Recently got AT&T fiber. Check Your Power Connectors. Jul 18, 2021 · This may occur randomly or periodically, the internet will stop on all the client devices that connect to the router, wired and wirelessly when the router reboots itself, and it may take 2-5 minutes, then the internet is back to normal. Happening to me too. This one restarted the exact same way as the last. 1 in my area, it causes issues with the feed coming into the modem. I've checked all the connections, and they're fine. I just upgraded to the cylindrical Router/WiFi modem (Not the WiFi 6 AP, the all-in-one router with non-6 WiFi) and it doesn't have that problem. So I can almost confirm the modems Jun 30, 2024 · The fact your computer randomly restarts could mean there’s a problem with its Random Access Memory (RAM). Didn't realize it had been almost 7 months. I check the connections, router, then bam the SB6141 was rebooting itself. When the box tries to reconnect to the network, it is taking longer than it usually does. Since I had zero problems before installing, this problem is related to Comcast equipment. I've considered buying another modem, but not many Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Modem will sometimes reboot itself when connection lost, not always. If possible, switch to the 5GHz band. Here’s how to use it: Press the Windows logo key and R on your keyboard to invoke the Run box. Wow. All in all it took me two hours and a dozen reboots to finally get my internet connection back after merely restarting the modem. This happens randomly; sometimes not for days, but sometimes every couple of minutes. Thanks for reaching out about needing help with your modem needed to be constantly reset. I work from home and depend on this. We have replaced our network equipment (switch, SonicWall, etc. Next time you're bogged down, just say, "Alexa, ask Netgear to reboot my router. I am a late nighter and early rise We would like to show you a description here but the site won’t allow us. Having the same issue for over 2 months. I think the time of this may coincide with when Xfinity turned on the faster upload speed in my area, so I was technically able to get 1200/200. Nov 22, 2023 · I am having the exact same issue. disconnects started the next day. New splitters arriving today so I can split line-in to 1) modem and 2) next splitter, with the DVR+TV box on that second splitter (should drop that signal about 3dBmV). The issue exists with the new modem as well, it never went away. Yes, I used the Xfinity mobile app to troubleshoot. After reboot I'm getting 60 to 100 down, after a while that drops to 30 to 60. This can take up to seven minutes and your Internet will be offline during this process. Sometimes it's 3+ times a day. I had the same issue and thought it was my modem that was defective so I returned it and got an Arris. Jun 19, 2021 · How to fix a Modem that Keeps Resetting. Yes, I did a system reboot. If you notice that the temperature in your router is 115 degrees or higher, then it is overheating. I'll lose internet and phone and I'll go over and look at the box and all the lights are out and then they slowly start turning back on like it's just been restarted. My girlfriend would randomly lose internet all during day and night with the rented modem/router she had. Jan 9, 2021 · Lately my modem has been resetting itself at random times - as if I'm unplugging, then plugging it back in, but I'm not actually touching anything. But this is definitely the modem resetting, as I see the indicator lights go through a normal bootup. The wide variety of issues that could cause a random restart can make finding the cause difficult. But what if the restart feature itself becomes a nightmare? It can be frustrating when you’re working on something important on your Windows PC and it randomly restarts, especially if it’s happening every few hours. Might do it just once per day, other times it'll restart several times in one day. Put the router in a well-ventilated place. You can also ask for information on past outages to see if it really is the cause of your persistent disconnections. It started about 6 weeks ago with the Comcast modem restarting randomly a couple times a day. Mar 15, 2022 · Hello, @user_24bdf5. If you need to reboot the router and modem, power off the devices. 1) and found no settings for daily reboot. Once in the morning, once at 12, once at 4:15 and then during the Sep 21, 2021 · For what its worth, I'm using my own Arris SB 8200 gigabit modem along with my own router and wifi solutions. We have only 3 devices on the network:1. Jan 11, 2022 · "Router keeps randomly rebooting I have a Netgear C7000v2 and my internet keeps resetting on a daily basis, multiple times a day. C Why Does My Xfinity Internet Keep Disconnecting? When your Xfinity internet is disconnected, it is mostly not an issue with the router device itself, but other reasons such as: Interference with the signal. When I restart the modem, it connects back and sometimes it connects back without restarting modem as well. It wasn't the modem either, because I went through 3 different brand new ones before they admitted fault. Select Restart Modem to begin troubleshooting. Some time in early August of 2022 my modem started to reboot randomly. Unfortunately I've had this same issue for 2 months with a Cisco and 5 months prior to that with 2 different Netgears so apparently they are not aware that this occurs with the Netgear modems too. Plot twist. The tech had to come and re-run a post wire. Sometimes there are 10-12 hours between, then just 30 min. We I signed up for T-Mobile Home Internet and received a modem last week, the speeds were fine, pretty much covered all my needs but there is one issue that hampered the experience; the modem after about a day or so started to randomly reboot itself throughout the day. Apr 27, 2022 · Your Xfinity cable box randomly reboots. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. I have tried a new cable and tightened the ends but to no avail. This coincides with the start time for a recording. 1. For the past couple of months, 2 or 3 times daily, our modem looses connection to Xfinity services. 7 easy ways to restart your Xfinity cable box. CAT6 is recommended. My ISP provided cable modem and wifi router device seemingly randomly reboots itself several times a day. Here is a list of quick fixes for a modem that keeps resetting. Sep 6, 2023 · Hello, for the past several days I've been dealing with issues with the XB3 (TG1682G) modem restarting itself seemingly randomly. That said from quick view of OPs logs, upstream of 57 is too high, and since OP only posted 1 upstream channel potentially has a noise filter, or just thought upstream wasn't important. Your faith in what anyone over the phones can do astounds me. Since it's the same time EVERY morning I assume it's a scheduled event. It’s mainly noticeable when he is on any gaming platform (although it very well could be happening with cell phones and other devices) Jan 9, 2023 · The update causes it to reset, disrupting my internet service for a few minutes. The bot in the app did another system reboot. This has been happening almost twice every 30 min to an hour randomly. They randomly reboot a few times a day or go a few days without doing so, then it happens again. I let it go like that for several days figuring it'd work itself out. He is set up with an Arris S33 modem (owned not leased) and a netgear nighthawk r7000 router. With my modem being 7+ years old I decided to replace it with a new modem which would also future proof me for the next several years. The Xfinity rep that solved the issue let me know that due to DOCSIS3. Not fun. It has gotten worse and worse. Continue reading to find out: How to perform a quick System Refresh. Have you tried booting it with just power and no co-ax? Once mine finally came up and I checked the mgmt page (usually 192. Jul 10, 2016 · Here is our setup:We have static ip addresses and the modem is in the bridged mode. Then work your way through software and setting issues. I should look into the log files on the modem's interface I suppose. Jul 24, 2024 · Disconnect the modem’s power supply for at least one minute. Dec 25, 2020 · The space for recordings is a lot less and the reboots kill me. The reset process continued and happened continuously, most of the time within a minute or two of the previous reboot before the reset process ever finished. This would happen several times a day. Sep 15, 2022 · I'm truly sorry to hear that you've been experiencing connection issues. I've never had a problem with T3200M rebooting but I've never had more than 2 or 3 devices connected to WiFi. I can't help but feel this is done purposefully so that I go and buy something they "approve" of. Select Start Troubleshooting to begin your modem restart. I'll post the signal ranges I'm seeing if it helps. I had tried disconnecting the modem from the router during the day while at work so that I could look at the logs when I got home and not interrupt my wireless connectivity. Nov 15, 2020 · Leave the ethernet plugged in so you can get to the gateway admin interface. Not 3 days after setting up the modem is it having problems, it started restarting itself, the power would light up and after about 30 seconds, all of the lights would flash green, and then red, really fast for a few seconds and then it's would all shut off, and restart, the power would blink and the stay solid and repeat the process, I call After selecting “Manage Internet,” select “Restart Modem. Nov 22, 2022 · The picture on my TV keeps pixelating and breaking up. Dec 29, 2017 · The modem is rebooting, But it will take forever to reconnect even though the modem says it is connected to the internet. I tried manually rebooting, but it didn’t help. Just briefly enough to disconnect devices and games. Drop type One is far less common, and will last for maybe 15-30 seconds, and then come back to working. I think for some reason my gateway did not properly reboot after getting the firmware, after unplugging the Gateway and waiting a few minutes the Gateway has now stayed connected for 15 hours so far without a reboot. The disconnects seem to last a few mins and the modem reboots and then things are fine. Modem required 2 or 3 reboots for it to reconnect. According to the log it looks like there were a bunch of uncorrectables that led to it rebooting by itself. May 7, 2020 · Same problem the past month since I've returned to Comcast. It might just be best to start with more earthly or grounded reasons – speaking literally and Jan 9, 2023 · The update causes it to reset, disrupting my internet service for a few minutes. Type mdsched. Support has rolled a few trucks but there is never a permanent resolution. It didn't work. Pretty sure no one you could speak to has access to cmts adjustments. A convenient way to replace your old Xfinity cable box. This has been going on for a while and everytime I tried to xfinity, they ask me to restart the modem. May 9, 2016 · Looking for some help with our business gateway (Business Class Cable Internet). If you have multiple drives & devices and a power supply that is getting on a bit then that would be my first guess for causing the reboot. Outages are sporadic in time occurring & length. Oct 3, 2023 · How to Fix It When a Computer Randomly Restarts . I've never seen it have more than 1 day of uptime. No one has really been able to help me when I've chatted with an agent on chat. 168. Fret not, though. Feb 21, 2018 · Netgear's Orbi goes a step further, letting you reboot the equipment via an Alexa voice command on an Echo device. . The best part about these fixes is, they offer solutions to various modem models regardless of your internet service provider. It will say disabling for about 20 seconds, then it will actually stick. Distance of WiFi. This is one of the most common reasons why a DVR or NVR is shutting down or rebooting randomly. Troubleshooting Suggestions: 1. Then it works for 5-7 days, and the same thing happens. Jun 10, 2019 · This is beginning to be a problem. What could be causing this problem? How should I start debugging it? Could an excessive amount of network traffic be bringing down the modem? Are there any tools that can monitor the modem? BTW, I use internet cable service provided by Comcast. Cool, problem solved. I did the self install. If you have questions about your services, we're here to answer them. I take a drive down to them. Connections all seemed fine. The router works normally but the modem often dies and restarts itself after about 1-2 minutes. Jan 8, 2022 · Right now, I don't know what else to do. In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. We've had some internet issues previously, but am wondering what the cause for this could be. Jul 23, 2014 · Most all of the other equipment I have with Comcast (an Adtran PRI gateway and arris modem and an Arris telephony modem) is solid and works fine unless there is an area wide outage. Was sent a new HD box and it's doing it worse than what w So my modem keeps rebooting randomly around 5 times a day. Usually, routers and modems rely on passive cooling, but most models come with a fan cooling system to cool them, and you should always ensure that there is Feb 8, 2023 · My Xfinity modem/router combo keeps shutting off randomly. A while longer 10 to 30 and finally . There is nothing more frustrating than a router that reboots randomly, slows down, or disconnects erratically. I've checked the Xfinity internet app and the Gateway login (10. This also happened some weeks back when I was on vacation. If you have a separate modem, it’s a good idea to restart that as well. If your Xfinity box says “boot” and doesn’t Interesting, I’m having a very similar issue going on 4 months now. One of the most common problems people experience with their Xfinity box is it saying “boot” constantly without turning on. There’s also a weird beeping coming from inside the box in a pattern of three beeps every two seconds or so. Is there anything that I can try that can stop it from randomly rebooting? I have the logs attached. The first step (when the failure cause is not understandable to you) is to rent the Comcast gateway, and see if your issues Apr 26, 2023 · To troubleshoot a router that keeps rebooting: Upgrade your router’s firmware. Aug 3, 2020 · A few things of note: I know upstream is bit toward the high side, I'm currently back to Comcast's supplied 3-way splitter that feeds the modem, DVR, and an additional TV box. Edit: Thank you for the feedback everyone. Turned out to be a coax to the house connection issue. The process is the same as a router reset, so you can reference the instructions above. Change the frequency your Wi-Fi network is using to avoid congestion and interference. I tried contacting Xfinity Customer Support, but all I get is a talking robot. Nov 20, 2023 · 4. Bad or damaged hard drive. 3. It’s understandable if it occasionally happens, like once per month. comcast. That isn’t to say that those couldn’t be causes, or that the haunt of a former prankster or an agitated poltergeist couldn’t be the culprit. Quick Fix #2: Change the Channel. It never did. Rebooting clears the router or modem’s memory and resets its internal state, effectively eliminating any temporary glitches or software conflicts that may be causing connectivity problems. Then the second week, it dropped connection 3-4 times requiring unplugging and rebooting the gateway. Sometimes it's 30 minutes before it happens. This is a brand new white SB6141 modem out of the box purchased (end of April or early May) from Amazon. Unplug the power to reset and works for a day or 2. lggxidyznouaifahwfmllewogrpnqqkuvrpqgxhgsnzsxwyjbuuoh
Comcast modem randomly reboots itself. Jun 19, 2021 · How to fix a Modem that Keeps Resetting.